Return and Refund Policy

Return and Refund Policy

Effective Date: 01/01/2025

Thank you for shopping at Zain Calligraphy. We are committed to providing quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully.

Returns

  1. Eligibility for Returns

    • Items must be returned within 15 days from the date of delivery.
    • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
  2. Return Process

    • To initiate a return, please contact us at info@zaincalligraphy.com. Provide your order number, a description of the issue, and any supporting documentation (e.g., photos).
    • Once your return is approved, we will provide detailed instructions, including the return shipping address.
    • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  3. Inspection and Approval

    • Once your return is received and inspected, we will notify you of the approval or rejection of your return.
    • If approved, we will process your refund or exchange as requested.

Refunds

  1. Refund Process

    • Approved refunds will be processed to the original payment method within 5-7 business days.
    • Please note that the time it takes for refunds to appear in your account may vary depending on your payment provider.
  2. Partial Refunds

    • In certain situations, partial refunds may be granted, such as:

      • Items returned with obvious signs of use.
      • Items not in their original condition, missing parts, or damaged for reasons not due to our error.
  3. Non-Refundable Items

    • Gift cards.

Exchanges

  • We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@zaincalligraphy.com.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then, contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@zaincalligraphy.com.

Contact Us If you have any questions about our return and refund policy, please contact us:

  • Email: info@zaincalligraphy.com
  • Phone: 92 323 551 2280
  • Address: Lahore, Pakistan

Thank you for choosing Zain Calligraphy.